Terms and conditions

Version of 13 November 2026

These terms apply to every watch you order through thedonmartino.com. They are short on purpose. Please read them before you pay your deposit; by ticking the box at the order form you agree to them.

1. Who sells the watch

2. The house and the character

Don Martino is a fictional character made with artificial intelligence. What he says on the site and in his films is entertainment. What we sell is real. We sell high-end quality watches as described in the specifications of each model in the collection and on your certificate of purchase: those are the facts that count.

3. Your order and the deposit

• You choose a model, a finish and a dial, and you pay a deposit of € 50 per watch. Payment runs through Stripe.
• The price of your watch is the price shown on the site for that model at the moment you order. It includes VAT.
• The agreement starts when your deposit has arrived. You then receive a certificate of purchase by email, with its number, your watch, the price and the balance.
• The deposit holds your watch and is part of the price: the final invoice is the price less the deposit.

4. Delivery and the final invoice

• We deliver within two months of the day your deposit arrived.
• One week before delivery you receive the final invoice by email, with a payment link and the delivery date.
• Your watch ships once the final invoice is paid.
• Delivery costs, where they apply, are stated on the site when you order.

5. If we are late

If your watch is not delivered within two months of your deposit, your deposit is returned to the payment method you used, less the transaction costs charged by the payment provider (Stripe). You may also choose to wait; tell us and your order stays in place.

6. If the final invoice stays unpaid

The final invoice states its due date. If it is unpaid on that date, the order ends, your watch returns to the collection and the deposit stays with the Maison.

7. Your right of withdrawal

As a consumer in the European Union you may withdraw from the purchase within 14 days after you receive your watch, without giving a reason. Write to [email protected] within those 14 days and send the watch back, unworn and complete in its box, within 14 days of your message. You pay the cost of sending it back. We return what you paid, including the standard delivery cost, within 14 days of receiving the watch.

8. Guarantee

Your watch comes with the legal guarantee of conformity that applies in your country of residence. If something is wrong with it, write to us with your certificate number and a photograph; we repair, replace or refund as the law provides.

9. Your details

We use your details to handle your order and to write to you about it. The privacy statement explains how.

10. Questions and complaints

Write to [email protected]. You receive an answer within 14 days.

11. Law

Portuguese law applies to these terms. As a consumer you keep the protection of the mandatory consumer law of the country where you live, and you may bring a case before the courts of that country.

12. Changes

The version that applies to your order is the one in force on the day you paid your deposit. Its date is stated on your certificate of purchase.